Frequently Asked Questions

Standard shipping takes 5-7 business days, express shipping takes 2-3 business days, and overnight shipping takes 1 business day. International shipping varies by location but typically takes 7-14 business days.

Yes! We offer free standard shipping on all orders over $50 within the continental United States. This discount is automatically applied at checkout.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. Tracking information is typically available within 24 hours of shipment.

If you need to change or cancel your order, please contact us as soon as possible at support@firasstore.com. We process orders quickly, so we can only make changes if your order hasn't been shipped yet.

We offer a 30-day return policy. Items must be in new, unused condition with all original tags and packaging. We provide free return shipping labels for all eligible returns.

Log into your account, go to order history, select the item you want to return, and click 'Return Item'. You'll receive a prepaid return label via email. Pack the item securely and ship it back using the provided label.

Once we receive and inspect your return, we'll process your refund within 3-5 business days. The refund will be credited to your original payment method, and it may take an additional 5-10 business days to appear in your account.

Yes! We offer free exchanges for items of equal or lesser value. Follow the return process and indicate your exchange preference. We'll ship your new item as soon as we receive your return.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed securely through our encrypted payment system.

Yes, all prices on our website are displayed in US Dollars (USD). International customers will see the converted amount in their local currency at checkout, based on current exchange rates.

We strive to offer competitive prices on all our products. While we don't have a formal price matching policy, we regularly review our prices to ensure they're fair and competitive in the market.

Yes! We regularly run sales and promotions throughout the year. Sign up for our newsletter to be the first to know about upcoming sales, exclusive deals, and new product launches.

We provide detailed size guides for all clothing and footwear items. You can find the size guide link on each product page. If you're between sizes or unsure, we recommend ordering the larger size.

Absolutely! We only sell 100% authentic products sourced directly from manufacturers and authorized distributors. Every item comes with our authenticity guarantee.

Restocking times vary by product. You can sign up for email notifications on any out-of-stock product page, and we'll notify you as soon as the item is back in stock.

Yes! We offer gift wrapping services for $5 per item. You can add this option at checkout. We'll include a gift receipt and can include a personalized message if you provide one.

No, you can checkout as a guest. However, creating an account allows you to track orders, save items to your wishlist, and speed up future checkouts with saved addresses and payment information.

Yes! We use industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details on our servers. Read our Privacy Policy for more information.

Click on 'Sign In' at the top of any page, then click 'Forgot Password'. Enter your email address, and we'll send you a link to reset your password. The link expires after 24 hours for security.

Yes, you can request account deletion by contacting our customer service team at support@firasstore.com. Please note that this action is permanent and cannot be undone.

You can reach us via email at support@firasstore.com, or through our contact form. Our business hours are Monday-Friday, 9:00 AM - 6:00 PM EST, and Saturday 10:00 AM - 4:00 PM EST.

If you receive a damaged or defective item, please contact us immediately at support@firasstore.com with photos of the damage. We'll arrange for a replacement or full refund at no additional cost.

We're currently developing a loyalty program that will reward our regular customers with exclusive benefits, early access to sales, and special discounts. Stay tuned for more information!